Order Cancellation & Modification Policy

At ANNA EVELYN HALE FUNY LLC, our production process commences shortly after an order is placed to ensure timely fulfillment. Consequently, requests for order cancellation or modification can only be accommodated within a very limited timeframe.

1. Policy Overview

We can only accept requests for order cancellation or modification within 12 hours of the original purchase. After this window, your order has entered our production workflow and cannot be altered or canceled.

2. How to Request a Cancellation or Modification

To ensure the fastest possible review of your request, please follow these steps:

1) Contact Us Immediately: Send an email to support@kaboons.com within the 12-hour window.

2) Provide Essential Information: Your email must include the following details:

• Subject Line: “Cancellation Request for Order #Your Order Number” or “Modification Request for Order #Your Order Number”.
• Body: Your full name, the specific order number, and a clear, detailed description of the change you are requesting. For modifications, please provide the exact details (e.g., new shipping address, updated design file, desired size change).

3. Outcomes for Your Request

* Successful Requests:

• Cancellation: If your request is received and confirmed within the 12-hour window, we will promptly cancel your order and process a full refund to your original payment method within 9-10 business days. You will receive an email confirmation once the cancellation is complete.
• Modification: If your request is received within the 12-hour window and the modification is feasible, we will update your order details and send a new order confirmation email for your review.

* Unsuccessful Requests:

• Cancellation: Any requests for cancellation received after the initial 12-hour timeframe will be denied. At this point, the order has been processed and allocated for production, and we are unable to stop the process. You will be responsible for the full cost of the order.
• Modification: Any requests for modification received after 12 hours will be denied, as the production process is underway. The order will be shipped as originally placed.

We encourage all customers to carefully review their order details, including shipping address and product specifications, before finalizing their purchase.

4. Contact Us

If you have any questions about our Order Cancellation & Modification Policy, please contact us at:

• Email: support@kaboons.com
• Support Hours: 8:00 AM – 5:00 PM (EST), Mon – Fri
• Company Name: ANNA EVELYN HALE FUNY LLC
• Address:  1007 W 3rd Ave APT 118, Indianola, IA 50125, United States

Thank you for your understanding and for shopping with Kaboons.