Refund Policy

Our refund policy is directly tied to our Return Policy. As we only issue refunds for items that are eligible for a return, we do not issue refunds for any items that have been processed or shipped, except in specific, qualifying circumstances.

1. Eligibility for Refunds

Refunds are issued under the following circumstances:

Order Cancellations: If your order is successfully canceled within the timeframe specified in our Order Cancellation & Modification Policy.
Approved Returns: For items returned in accordance with our Return Policy that pass inspection.
Lost or Missing Packages: If a package is confirmed lost by the carrier after an investigation, as detailed in our Shipping Policy.
Damaged or Incorrect Items: If a damaged or incorrect item cannot be replaced, or a replacement is not desired, and the issue is reported within the timeframe outlined in our Return Policy.

2. Processing Refunds

Once a return is approved for a refund, we will process the refund to your original payment method. The refund amount will be for the full cost of the product(s) returned.

Refund Timeline: Please allow 2-3 business days for the refund to be processed by our team. The time it takes for the funds to be available in your account is dependent on your bank or credit card provider and can take an additional 7 business days. We will send you an email confirmation when the refund has been initiated.

3. Non-Refundable Situations

We cannot issue a refund under the following circumstances:

Order Cancellation After 12 Hours: As stated in our Order Cancellation & Modification Policy, orders cannot be canceled after the initial 12-hour window and are not eligible for a refund.
Returns Without Prior Approval: Any items returned without a valid RMA number will not be processed for a refund.

We encourage you to review our Return Policy for detailed instructions on how to submit a return request. If you have any questions, please contact our support team.