Return Policy

Our goal is your complete satisfaction with every purchase. Should an item be defective or if an error has occurred with your order, we will promptly facilitate a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet one or more of the following criteria and be reported within 21 days of delivery:

• Manufacturing Defect: The item has a significant flaw, such as a tear, rip, or a major printing error.
• Incorrect Item Shipped: You received a product that is different from what you ordered in terms of size, color, or style.
• Missing Items: Your order is incomplete, and one or more products are missing.

We also accept return requests for reasons that are not our fault, provided the item is unused, unworn, unwashed, and in a sellable condition. Please be aware that these returns may be subject to additional fees.

2. Non-Returnable Items

We are unable to accept returns for the following items:

• Items that have been used, worn, washed, or altered.
• Products damaged by the customer or mishandling.
• Any items returned without a valid Return Merchandise Authorization (RMA) number.

Please note that a minor color variance of less than 10% between the design on your screen and the final printed product is not considered a defect due to differences in screen and print color profiles.

3. How to Initiate a Return

To request a return, please email us at support@kaboons.com within the 21-day timeframe. Your email must include:

• Your full name and order number.
• A detailed description of the issue.
• Clear photographs of the item, including a full-view photo and a close-up of the specific defect.

Our team will review your request and, if approved, will provide you with an RMA number and instructions for shipping the item back to us.

4. Return Shipping

To ensure a smooth return process, we will provide a pre-paid return shipping label for all returns that are due to a mistake on our part (e.g., a manufacturing defect, wrong item shipped, or missing items).

If your return is for a reason not caused by our company (e.g., you changed your mind), you are responsible for the return shipping costs.

We recommend getting a tracking number for your return shipment, as we cannot be responsible for items lost in transit.

5. Processing Returns

Upon receipt of your returned item, our quality assurance team will inspect it to verify the reported issue. This inspection typically takes 2-3 business days.

• For Returns Due to Our Fault: If the item is confirmed to be defective or incorrect, we will proceed with an exchange or a refund, depending on the circumstances. We’ll notify you of the outcome via email and process the approved resolution.
• For Returns Not Due to Our Fault: If the item is in unused, unworn, and sellable condition as required by our policy, we will process the return and issue a refund for the item’s cost. Please note that shipping fees are non-refundable in these cases.
• Denied Return: If the item does not meet our return criteria, we will not be able to process an exchange or refund. You will be notified of our decision, and the item may be returned to you at your expense.

6. Contact Us

If you have any questions about our Return Policy, please contact us at:

• Email: support@kaboons.com
• Support Hours: 8:00 AM – 5:00 PM (EST), Mon – Fri
• Company Name: ANNA EVELYN HALE FUNY LLC
• Address:  1007 W 3rd Ave APT 118, Indianola, IA 50125, United States

Thank you for your understanding and for shopping with Kaboons.