Baby Fashion

Cancel/Change Order

Last updated: July 2026

1. Introduction

At Kaboons, we understand that plans change and you may need to modify or cancel your order after placing it. We process orders quickly to ensure fast delivery, but we will always do our best to accommodate your requests whenever possible.

This policy outlines the guidelines, timeframes, and steps required to request an order cancellation or modification before your package leaves our facility.

2. Order Timeline & Cut-off Window

Because our warehouse team prepares shipments rapidly, order adjustments are highly time-sensitive.

Daily Cut-off Time: 5:00 PM (EST), Monday – Friday

Processing Handling Window: 1 business day

Cancellation & Modification Eligibility: Requests MUST be submitted before 5:00 PM (EST) on the same day (or prior to warehouse fulfillment for orders placed after hours).

3. Order Cancellations

You may cancel your order for a full refund if the cancellation request is received and processed prior to daily warehouse fulfillment.

  • Orders Placed BEFORE 5:00 PM (EST) (Mon–Fri): You must submit your cancellation request before 5:00 PM (EST) on the same calendar day.
  • Orders Placed AFTER 5:00 PM (EST) or on Weekends: You must submit your cancellation request before 5:00 PM (EST) on the following business day.
  • Refund Processing: Approved cancellations will receive an immediate full refund back to the original method of payment. Please allow 2–5 business days for bank posting.

4. Order Modifications

If you need to make changes to your order details rather than canceling entirely, please contact us immediately before the daily cut-off time. Types of allowed changes include:

  • Shipping Address Corrections: Correcting minor typos, apartment numbers, street names, or zip codes.
  • Item Changes: Changing item sizes, colors, variants, or adjusting item quantities.
  • Contact Information Updates: Updating recipient email address or telephone number.

Note: If price adjustments occur due to item additions or changes, our support team will send a separate invoice or process a partial refund accordingly.

5. Orders Already Shipped or Processed

Once an order has been picked, packed, labeled, or handed over to our shipping carriers (UPS, USPS, FedEx), it is strictly not possible to cancel or alter the order in our system.

If your order has already shipped:

  1. Please allow the package to arrive at your delivery address.
  2. Contact us at support@kaboons.com to initiate a return under our standard 30-day return window.
  3. Once returned to our warehouse unused in original condition, a full product refund (no restocking fee) will be processed within 10 business days.

6. How to Submit a Request

To ensure your request is prioritized quickly by our customer service queue, please follow these steps:

  1. Send an urgent email to support@kaboons.com.
  2. Use the subject line format: URGENT: Cancel Order #[Your Order Number] or URGENT: Change Order #[Your Order Number].
  3. Clearly state the exact changes required (e.g., new shipping address, item size replacement, or complete cancellation request).

7. Contact Us

For any urgent assistance regarding order modifications or cancellations, our team is ready to help:

Address: 1532 N Hall Ave, Appleton, WI 54911, United States

Email Support: support@kaboons.com

Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)