1. Introduction
Welcome to Kaboons. We are dedicated to delivering your items efficiently, safely, and transparently. This Shipping Policy explains the details of our fulfillment operations, delivery timelines, costs, and customer support procedures for all purchases made through our store.
By placing an order with Kaboons, you agree to the terms outlined in this policy. Please read this document carefully before finalizing your purchase so you fully understand how and when your package will arrive.
2. Order Processing
Once your payment is authorized and verified, your order enters our warehouse system for processing. Our fulfillment team works diligently to pick, inspect, pack, and ship your products quickly.
- Orders placed on non-business days (Saturdays, Sundays, and major holidays) begin processing on the next business day.
- Verification checks are occasionally required to protect against payment fraud, which may add up to 24 hours to normal fulfillment times.
- You will receive an automated notification via email as soon as your package has been labeled and prepared for carrier pickup.
3. Shipping Information
We strive to keep our shipping clear, affordable, and dependable. Below is a summary of our primary fulfillment parameters:
Handling Time: 1 business day (Monday – Friday)
Transit Time: 2–6 business days
Shipping Cost: Flat rate of $6.99 for all domestic standard shipments
Cut-off Time: 5:00 PM (EST), Monday – Friday
4. Shipping Time
Total estimated delivery time is calculated by combining our handling time and transit time:
Total Delivery Time = Handling Time (1 business day) + Transit Time (2–6 business days) = 3–7 business days total
Please keep in mind that business days exclude weekends and federal holidays. Orders submitted after our standard daily cut-off will begin their handling window on the following business day.
5. Shipping Cost
We believe in straightforward pricing without hidden delivery surcharges at checkout. We offer a simple flat-rate option across the continental United States.
| Shipping Method | Destination | Cost |
|---|---|---|
| Standard Shipping | United States (Domestic) | $6.99 Flat Rate |
6. Delivery Time Summary
Refer to the schedule below for a breakdown of processing, transit, and overall expected delivery timeframes.
| Stage | Timeframe | Notes |
|---|---|---|
| Order Cut-off | 5:00 PM (EST) | Monday – Friday only |
| Handling / Processing | 1 Business Day | Picking, packing, and quality check |
| Carrier Transit | 2–6 Business Days | Varies depending on destination distance |
| Estimated Delivery Window | 3–7 Business Days | Total expected time from placement to door |
7. Order Cut-off Time Details
Our daily fulfillment cut-off time is strictly set to 5:00 PM (EST), Monday through Friday.
- Orders completed BEFORE 5:00 PM (EST): Processing begins the same day and leaves our warehouse within 1 business day.
- Orders completed AFTER 5:00 PM (EST): Processing will commence on the next business day.
- Weekend Orders: Any order placed after 5:00 PM (EST) on Friday through Sunday night will enter fulfillment queue on Monday morning.
8. Shipping Carriers
To ensure quick and reliable transport, we partner with major national shipping carriers including United Parcel Service (UPS), United States Postal Service (USPS), and FedEx. The carrier assigned to your specific package is determined automatically during packing based on order size, weight, and delivery destination address.
9. Tracking Orders
Once your item is packaged and scanned out of our facility, an automated shipping confirmation email is dispatched to the email address associated with your order. This message will contain your unique shipment tracking number along with a direct link to the carrier’s tracking page.
Please allow up to 24 hours for carrier databases to update and display tracking milestones after receiving your shipping confirmation code.
10. Delivery Delays
While we make every effort to meet the 2–6 business day transit window, external factors beyond our direct control can occasionally interrupt standard schedules. Potential causes of delay include:
- Severe weather events or natural disasters affecting transport corridors.
- Peak carrier volume periods (such as Q4 holiday shopping seasons).
- Incomplete, incorrect, or unverified recipient addresses.
- Local logistical bottlenecks or regional routing delays.
If your package is running significantly late, contact our support team at support@kaboons.com and we will work directly with the carrier to resolve the situation.
11. Lost Packages
If your carrier tracking status indicates "Delivered" but you have not physically received your shipment, please complete these preliminary steps:
- Check around all outdoor entry points, porches, garages, or side doors where a package might have been left for safe keeping.
- Check with family members, roommates, or neighbors who may have accepted the parcel on your behalf.
- Wait 24 hours, as carriers occasionally mark an item delivered shortly before physical drop-off.
If your order is still missing after 24 hours, reach out to support@kaboons.com within 7 days of the marked delivery date. We will initiate a lost package investigation with the carrier and assist with a replacement or refund upon confirmation of loss.
12. Incorrect Address
Customers are responsible for ensuring that all shipping address details entered during checkout are complete and correct. Kaboons is not responsible for non-delivery or lost shipments resulting from incorrect, incomplete, or invalid address entries.
If you discover an error in your address after placing an order, please email us immediately at support@kaboons.com before our 5:00 PM (EST) processing cut-off. Once a package has been labeled and transferred to the shipping carrier, address updates can no longer be made.
13. Returned Packages
If a package is returned to our facility as undeliverable due to an incorrect address, failed delivery attempts, or customer refusal, we will notify you once it arrives back at our warehouse.
In such instances, the customer will be responsible for re-shipping charges ($6.99 flat rate) if they request the package to be resent. If a refund is requested instead, the original shipping fee will be non-refundable.
14. Damaged Deliveries
If your product arrives damaged or compromised during transit, please document the issue immediately:
- Take clear photos showing the external shipping box, shipping label, and the damaged merchandise inside.
- Contact our support team within 48 hours of delivery at support@kaboons.com with your order number and attached images.
Our team will quickly review the documentation and arrange a free replacement unit or issue a full refund for damaged items.
15. International Shipping (Not Available)
Currently, Kaboons does not offer international shipping. We only ship orders to street addresses within the United States.
Orders placed with international delivery destinations or forwarding addresses that cannot accept domestic carrier delivery will be subject to cancellation and refund.
16. Order Changes
If you need to adjust item quantities, sizes, variants, or recipient info, you must request changes before your order enters warehouse processing.
Contact support@kaboons.com as quickly as possible prior to our daily 5:00 PM (EST) cut-off. While we do our best to catch change requests, we cannot guarantee modifications once fulfillment processing has begun.
17. Order Cancellation
Order cancellations must be submitted prior to the 5:00 PM (EST) cut-off time on the day the order is placed (or before 5:00 PM EST on the following business day for orders placed after hours).
If your cancellation request arrives before processing, we will cancel the order and issue a full payment refund immediately. Once an order has been fulfilled or picked up by our carrier partner, it cannot be canceled and must follow our standard return process upon arrival.
18. Contact Us
If you have questions, concerns, or require assistance regarding your package, our customer service department is available to assist you:
Address: 1532 N Hall Ave, Appleton, WI 54911, United States
Email Support: support@kaboons.com
Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)