Baby Fashion

Return And Refund Policy

Last updated: July 2026

1. Introduction

At Kaboons, we want to ensure you are entirely satisfied with your purchase. If you are not completely happy with your order, our Return & Refund Policy provides straightforward options to ensure a smooth return experience.

Please read this policy thoroughly to understand your rights, eligibility requirements, and the step-by-step procedure for processing returns and refunds.

2. Return Window

We offer a generous 30-day return window for eligible items purchased through our online store.

Return Window: 30 calendar days starting from the date of physical delivery.

Restocking Fee: No Fee ($0.00)

Refund Processing Time: Up to 10 business days after receiving the returned package.

To qualify for a full refund, your return request must be initiated within this 30-day period. Any return requests submitted after 30 days from the delivery date cannot be accepted.

3. Return Eligibility & Conditions

To be eligible for a return and full refund, items must meet the following criteria:

  • The product must be in its original, unused, unwashed, and undamaged condition.
  • Items must be returned with all original packaging, tags, inserts, manuals, and accessories intact.
  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

Products showing signs of heavy wear, intentional damage, or missing essential components may be subject to rejection or partial refund at our discretion.

4. Restocking Fee

We believe in transparent and customer-friendly policies. We do not charge any restocking fees for returned merchandise.

You will receive 100% of the price paid for the returned item(s) back to your original method of payment upon approval.

5. How to Initiate a Return

Returning an item with Kaboons is simple and straightforward. Please follow these steps:

  1. Contact Support: Email our support team at support@kaboons.com with your order number, reason for return, and clear photographs of the product.
  2. Receive Authorization: Once reviewed and approved, our team will send you a Return Merchandise Authorization (RMA) along with return shipping instructions.
  3. Pack Your Package: Securely package the item in its original box with all tags and documentation included.
  4. Ship the Package: Mail the parcel to our facility using a trackable shipping service.

6. Return Shipping Costs

Responsibility for return shipping fees depends on the reason for return:

  • Defective, Damaged, or Incorrect Items: If you receive a wrong or damaged product, Kaboons will provide a pre-paid return label or fully reimburse return postage.
  • Customer Preference / Remorse: If you change your mind or selected the wrong size/style, the buyer is responsible for purchasing the return shipping label.

7. Refund Processing

Once your returned package reaches our facility, please allow 1 to 3 business days for our quality control team to inspect the condition of the merchandise.

After inspection and approval, your refund will be processed promptly:

  • Processing Timeframe: Refunds are issued within 10 business days from the date your package arrives at our warehouse.
  • Payment Method: Funds will be credited directly back to the original credit card, debit card, or payment provider used during purchase.
  • Bank Posting Delays: Depending on your financial institution, it may take an additional 2–5 business days for the credit to officially post to your statement.

8. Late or Missing Refunds

If 10 business days have elapsed since your return was delivered and you have not yet seen your refund credit, please follow these steps:

  1. Check your bank or credit card account online once again to ensure the pending transaction hasn't updated.
  2. Contact your credit card company or banking provider, as processing times vary between institutions.
  3. If you have completed these steps and still have not received your refund, contact us at support@kaboons.com for immediate assistance.

9. Damaged, Defective, or Incorrect Items

We take great pride in packaging quality products, but issues can rarely happen during transit. If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Email support@kaboons.com with photos showing the outer box, shipping label, and damaged product. We will issue a free replacement or immediate full refund upon verification.

10. Exchanges

The fastest way to exchange an item for a different size, color, or style is to return your original item following our standard return steps and place a new order on our website for the replacement product.

11. Order Cancellations

Orders can be canceled prior to fulfillment cut-off at 5:00 PM (EST) on the day of placement. If your order has already entered warehouse fulfillment or shipped out, it cannot be canceled and must be returned under our standard 30-day return procedure upon arrival.

12. Contact Us

If you have questions, concerns, or need assistance initiating a return, please contact our customer support team:

Address: 1532 N Hall Ave, Appleton, WI 54911, United States

Email Support: support@kaboons.com

Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)